We’ve extended our Cruise with Confidence policy
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Princess Cruises

Enhanced temporary cancellation policies announced;
Also, guidance on March 12-May 10 bookings cancelled by Princess®

Hi everyone,

To help give your clients ultimate flexibility with travel decisions, and to stimulate cruise demand, we have further enhanced our temporary policy changes that we introduced March 6 as part of our Cruise with Confidence program. In addition, you’ll find guidance below on how to handle bookings that have been cancelled by Princess during our voluntary and temporary pause of global ship operations.

Here is a brief summary. For full details and FAQs, click here:

  • Cancel up to 48 hours prior for cruises sailing May 11—July 31, 2020
  • We will resume cruise operations on May 11, 2020. Cancellations can be made up to 48 hours prior to sailing (previously 72 hours) and your client will receive a Future Cruise Credit for the amount of their cancellation fee. This option has been extended to cruises sailing through July 31, 2020 (previously May 31, 2020).
  • Cancel up to 30 days prior for cruises sailing Aug. 1—October 15, 2020
  • For guests booked by April 30, 2020, cancellations can be made up to 30 days prior for departures from August 1—October 15, 2020 and your client will receive a Future Cruise Credit for the amount of their cancellation fee.
  • We’ll protect your Travel Advisor Commission!
  • Effective immediately (and retroactive to March 6, 2020) for existing and new bookings and for sailings through October 15, 2020, Princess will protect commissions for bookings that are paid in full and cancelled within final payment.
  • In light of these updates, and since our FCCs are also commissionable, our bonus commission of $50 per booking on all FCCs redeemed by Dec 31, 2021 has been eliminated.
  • Guidance on March 12—May 10, 2020 bookings cancelled by Princess
  • You or your client do not need to cancel cruises sailing March 12—May 10, 2020. They have been automatically canceled by Princess. You and your client should have received an email regarding the cancellation which will cover their compensation options. Clients on these canceled bookings may choose one of the two options below by accessing this compensation form:
  • Option 1: We are pleased to offer a generous Future Cruise Credit that represents 225% of the value of your client’s canceled cruise. We strongly recommend you encourage your clients to choose a Future Cruise Credit to get them the maximum benefit for their vacation dollars. For example, if they booked the same exact cruise at a later date, the added value would in many cases cover costs of an upgrade to a balcony or Mini-suite – which means more commission for you!
    Option 2: Your client can request a refund to their original form of payment and get a 100% Future Cruise Credit.
    Please note: Even if your client has already opted for a refund, you may use this link to amend their compensation request and then counsel your client to choose the richer offer. Princess will follow up to confirm the final choice. Remember, Princess will pay full commission to our travel advisor partners.

We hope these enhanced policies entice your clients to “Stick with Princess” and give us the opportunity to shine for them at a later date. And by protecting your commission, please know we are fully committed to supporting our travel partners as we navigate through these extraordinary circumstances.

As a reminder, given how rapidly the situation is changing each day, you will no doubt want to be prepared for any questions your clients may have about the state of travel. For the latest on travel advisories and restrictions, visit our Notices & Advisories page

Thank you for your ongoing support!

John Chernesky Best Regards,

John Chernesky
Senior Vice President
North America Sales & Trade Marketing
Princess Cruises

Princess Cruises
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