Hi everyone,

In light of the ongoing COVID-19 situation, also known as coronavirus, we’re making some temporary changes to our cancellation policy for cruises departing up to May 31, 2020. In addition, we are amending our final payment policy on cruises sailing June 1 through June 30, 2020. We hope these changes will help give your clients peace of mind around final payment decisions and applicable cancellation fees.

Please find below the applicable departure dates and changes to our standard policies:

*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier.

These changes apply to new and existing bookings on all cruises and cruisetours, excluding charters, inside final payment for all destinations. The most expedient way to cancel a booking is via POLAR Online and your client will receive the Future Cruise Credit.

Guests who choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit amounts (Note: OBC is automatically applied, no need to call Princess):

• $100USD / $150 AUD per cabin for 3 and 4 day cruises
• $150USD / $225 AUD per cabin for 5 day cruises
• $200USD / $300 AUD per cabin for 6 day and longer cruises

Future Cruise Credits are non-refundable and may be applied to any new or existing booking not yet paid in full on a Princess cruise departing on or before December 31, 2021. Additionally, the Future Cruise Credit does not have to be used on the same product that was cancelled and is non-transferable. To ensure we cover guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60-days prior to sailing.

Please note that while Future Cruise Credits will automatically be applied each guest’s Captain’s Circle account after they have cancelled, the Future Cruise Credit will not be available instantly and may take up to 10 business days to be processed. Your clients with Princess Vacation Protection should file a claim via www.aontravelclaim.com in the first instance.

Finally, with regard to travel advisor commission, for any voyages that are canceled, our standard policies will apply. However, please note that in line with our current policy, our Future Cruise Credits are commissionable. In addition, to better support our Travel Advisor partners during this time, we will also pay a bonus commission of $50 per booking on all FCCs redeemed within the parameters outlined above.

I hope these changes give your clients the confidence they need to keep their bookings secured, as well as help you better address their concerns as we look ahead to better days in the travel space.

And as a reminder, another way to serve your clients is to stay current on health advisories and new travel restrictions. A great resource is our Notices & Advisories page on princess.com

Thank you for your ongoing support!